Call Us: (403) 887 - 2575

Cancellation/Refund Policy

Cancellations & Refunds

REFUNDS (if applicable) – Refunds will be issued up to June 15, 2018 less a $100 + GST Non-Refundable Processing Fee. After June 15, 2018, refunds less a $100 Non-Refundable Processing Fee, will only be issued in the event of injury when accompanied by a medical certificate which must be supplied within 1 week of informing SLHC of injury. In the event the player is injured during the camp, the refund will be pro-rated based on the days that were attended less a $100 + GST Non-Refundable Processing Fee.

Credits for the following year may also be issued in the event of any of the above prior to June 15, 2018. Credits will be a Full credit, including the Non Refundable Processing Fee.

No refund or credit will be given if a player is a “No-Show” or leaves on his/her own accord or is expelled from the camp. There will be no exceptions to this policy.

Camp changes ie: switching weeks, will be permitted, upon availability, up to June 15, 2018.

Refunds will be issued to the original method of payment and processed within 7 days of request.  It can take up to 2 weeks or longer, depending on your Financial Institution, for credit card refunds to process.

SLHC & JHC Sessions

What Do I Need To Bring?

How To Make Payments

If Paying By Cheque

Please make all cheques out to Sylvan Lake Hockey Camp and send them to:

Sylvan Lake Hockey Camp
Box 8956
Sylvan Lake, AB
T4S 1M6

How To Complete An eTransfer

Originally called an Email Money Transfer, Interac e-Transfers allow for instant transfer of funds between Canadian banks for around $1 per transaction.  The general process for completing an e-Transfer is as follows:

View Your Invoice

If you have placed a new order but not yet completed payment, you should already be looking at your invoice.  If not, or if you are renewing a service, simply head to our My Account page, login, and scroll down to Recent Orders.   Your Order/Invoice number should be displayed in the “Order” column; to view full order details click the “View” button.

Make note of the Order/Invoice number; it will look something like SLHC-1234.

Login To Your Bank

Visit your bank’s website and login to your online banking as normal.  Look for an option that could be named any one of the following:

  • Interac e-Transfer
  • Transfers
  • Email Money Transfer

When you have found it, fill out their form to send your e-Transfer to us.  You may need to “Add A Payee” or something similar to add us to your list of recipients.

Things you will need to fill in:

  • Email address: Send your e-Transfer to billing@sylvanlakehockeycamp.com
  • Security Question: Make this “My Zero Padded Invoice Number”
  • Security Answer: Enter your invoice number, with four zeros before it. For example, if your invoice/order number is SLHC-1234, then your security answer will be 00001234; do not enter the “SLHC-” prefix.

All other fields can be entered however you see fit. You will receive confirmation on-screen that your transfer has been sent.

For more specific instructions showing you how to send an e-Transfer, choose your bank from the list below.

Wait

Unfortunately the transfers are not instant in that they are not immediately deposited into a SLHC account.  You must now wait until we receive your bank’s notification email that your transfer has been sent to us.  At this point we will click the unique link in the email that the Interac service sent us that will allow us to login to our bank account and deposit the funds.

We will then apply payment to your invoice and your services will be configured accordingly.

How To Register For SLHC or JHC Sessions

I'm having an issue creating a strong password

 

How to Pick a Strong Password?
To create a password that meets our strength requirements, it’s recommended to use a mix of four or more random, common words, for example: starbucksportalmonitorstormtrooper or correcthorsebatterystsple. While this style of password might break from the common password patterns typically encouraged, it will be much more difficult for computers to crack while remaining easily memorable. If your password still falls below the required Medium or Strong password strength level, feel free to add some special characters, upper and lower case letters or numbers to strengthen it.

You can read more about this on our "Choosing A Strong Password" page.

Info Box

Enter description text here.

Drop In Or Give Us A Call

We're Available

  • Sylvan Lake NexSource Centre
    4823 - 49 Avenue, Sylvan Lake, AB

  • Phone: (403) 887 - 2575
    Fax: (403) 887 - 3450

Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
Closed
Sunday
Closed