How To Complete An eTransfer

Originally called an Email Money Transfer, Interac e-Transfers allow for instant transfer of funds between Canadian banks for around $1.50 per transaction.  The general process for completing an e-Transfer is as follows:


If you have placed a new order but not yet completed payment, you should already be looking at your invoice.  If not, or if you are renewing a service, simply head to our My Account page, login, and scroll down to Recent Orders.   Your Order/Invoice number should be displayed in the “Order” column; to view full order details click the “View” button.

Make note of the Order/Invoice number; it will look something like SLHC-1234.


Visit your bank’s website and login to your online banking as normal.  Look for an option that could be named any one of the following:

  • Interac e-Transfer
  • Transfers
  • Email Money Transfer

When you have found it, fill out their form to send your e-Transfer to us.  You may need to “Add A Payee” or something similar to add us to your list of recipients.

Things you will need to fill in:

  • Email address: Send your e-Transfer to
  • Security Question: Make this “My Zero Padded Invoice Number”
  • Security Answer: Enter your invoice number, with four zeros before it. For example, if your invoice/order number is SLHC-1234, then your security answer will be 00001234; do not enter the “SLHC-” prefix.
  • Message Area: Please state your child’s name or some identification, especially if you are paying from a business account.

All other fields can be entered however you see fit. You will receive confirmation on-screen that your transfer has been sent.


Unfortunately the transfers are not instant in that they are not immediately deposited into a SLHC account.  You must now wait until we receive your bank’s notification email that your transfer has been sent to us.  At this point we will click the unique link in the email that the Interac service sent us that will allow us to login to our bank account and deposit the funds.

We will then apply payment to your invoice and your services will be configured accordingly.